Refund policy

Not happy with your Besjaar product? You can return your order within 30 days of receipt. Here is how it works.

Statutory 14-day cooling-off period

As a consumer, you have the legal right to cancel your order within 14 days of receipt without giving a reason. Besjaar voluntarily extends this period to 30 days after receipt. After notifying us, you have another 14 days to send the product back.

Conditions

  • You may unpack and inspect the product as you would in a shop. If the product has been used more than necessary for that, we may deduct the loss in value from the refund.
  • Return the product as complete as possible and in its original packaging, including supplied parts such as the hose, sealing rings and filters.
  • Include your order number with the return so that we can process it quickly.

How to return

  1. Report your return within 30 days of receipt via info@univexbv.com or the contact form. Mention your order number and which product you are returning.
  2. We will email you the return instructions and the return address (Besjaar, Elbestraat 113, 9406 SV Assen, the Netherlands).
  3. Send the parcel within 14 days of notifying us. Preferably use a shipping method with tracking; the parcel is your responsibility until it has reached us.

The cost of returning the product is yours, unless you received a wrong or defective product. In that case we will send you a free return label.

Refund

Once we have received and checked your return, we will refund the purchase amount within 14 days using the payment method you paid with. If you return the entire order, we will also refund the original standard shipping costs. It may take a few working days for the amount to appear in your account, depending on your bank.

Exchanges

Would you like a different model? Return your current product following the steps above and place a new order. That is the fastest way to get the product you want.

Defective or wrong product

Check your order on receipt. Is the product defective, damaged or not what you ordered? Contact us right away. All products are covered by the statutory warranty: you are entitled to a product that works properly. We will resolve it with a replacement or a refund, and the return costs are then on us.

Questions

Questions about returns? Email info@univexbv.com. We are happy to help.