Terms of service

Terms & Conditions ("Terms")

These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to these Terms. Please read them carefully before making a purchase or interacting with our site.

1. General terms:

a. Eligibility:
You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to use our website and make purchases. By accessing or using our website, you represent and warrant that you meet these requirements.

b. Account creation:
Creating an account on our website is optional, but it can offer you additional benefits and a more personalised shopping experience. You are responsible for keeping your account details confidential and for all activities carried out through your account.

c. Product information:
We do our best to provide accurate and up-to-date product descriptions, prices and availability on our website. However, we do not guarantee the accuracy, completeness or reliability of the product information displayed. We reserve the right to change, update or remove products without prior notice.

d. Prohibited conduct:
You agree not to engage in prohibited conduct, including but not limited to:

i. Violating applicable laws, rules or the rights of third parties.
ii. Using our website for illegal or unauthorised purposes.
iii. Disrupting the operation of our website or attempting to gain unauthorised access to our systems.
iv. Engaging in fraudulent, misleading or deceptive activities.
v. Uploading or transmitting viruses, malware or harmful code.

e. Intellectual property:
All content, including text, images, logos and trademarks, on our website is protected by intellectual property rights. You may not reproduce, distribute, modify or use our content without our prior written consent.

2. Ordering and payment:

a. Product availability:
All orders placed through our website are subject to product availability. In the event that an item is unavailable after placing an order, we will notify you and offer suitable alternatives or a refund for the unavailable item.

b. Prices and payment:
Prices for products are displayed on our website in the applicable currency. Payment is due at the time of purchase, and we accept various payment methods. You are responsible for providing accurate and valid payment information. We reserve the right to cancel or refuse an order at our sole discretion.

c. Order confirmation:
After placing an order, you will receive a confirmation email with the details of your purchase. This email does not guarantee acceptance of your order, but confirms that we have received it. Acceptance of your order takes place when we ship the products to you or when you receive a separate confirmation email.

3. Shipping and delivery:

a. Shipping methods:
We ship to the Netherlands, Belgium, Germany, France and Spain via reliable carriers. The available shipping options and associated costs are displayed during the checkout process; you can find more information in our shipping policy. Delivery times may vary depending on the destination country and the selected shipping method.

b. Order tracking:
Once your order has been shipped, you will receive a tracking number, if available. You can use this number to follow the progress of your shipment online. Please note, however, that tracking information may not be available for all shipping methods.

c. Delivery delays:
Although we do our best to deliver your order within the estimated timeframe, we understand that delays can occur due to factors beyond our control, such as weather conditions or unforeseen events. We are not responsible for such delays.

4. Returns and refunds:

a. Return policy:
We offer a return policy as described on our separate Returns page. Please refer to that page for detailed information about our return process, the conditions and the refund procedures.

b. Warranty:
The statutory warranty applies to all our products: you are entitled to a product that does what you can reasonably expect of it. In addition, we give a 12-month warranty. This warranty does not limit your statutory rights as a consumer.

5. Limitation of liability:

a.
Our liability for any claim arising out of or related to the use of our website or the purchase of products is limited to the amount you paid for the specific product(s) that gave rise to the claim.

b.
We are not liable for indirect, consequential, incidental, punitive or special damages, including but not limited to loss of profit, data or business opportunities.

6. Indemnification:

You agree to indemnify and hold us harmless from all claims, damages, losses, liabilities and costs (including legal fees) arising out of or related to your breach of these Terms or your use of our website.

7. Governing law and jurisdiction:

These Terms are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes arising out of or related to these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts in the Netherlands.

8. Changes to the Terms:

We reserve the right to update or change these Terms at any time without prior notice. Changes take effect immediately once the updated Terms have been posted on our website. By continuing to use our website after changes, you agree to the revised Terms.

If you have any questions, comments or feedback about these Terms or any aspect of our website, please contact our customer service team.